FAQ/Shipping Policy

Shipping Guide

We ship worldwide!

Items in stock are shipped within 24 hours; We ship from Monday- Saturday, You will receive a tracking number once your order shipped.

  • Fedex&DHL [2-4 business days]
  • UPS Next Day Air [1-2 business days]
  • Uber Pickup [Same Day]

Incorrect address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address is correct. Orders are generally shipped in the next business day. If you made an error with your shipping address, please contact us at info@tedhair.com before order shipment. If your order has already been processed or has been shipped, we are no longer able to change the address. The only thing we can do is wait to see if the package gets returned to us. If it does get returned back to our wholesale office, we can then ship it to the correct address or provide you with a full refund. (NOTE: If you upgraded your shipping and the package was returned to us due to an incorrect address, and you would like a refund, you will not be reimbursed for the upgraded shipping fees)

Duty disclaimer:

Customers are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise you as to how much these fees might be, we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming from outside of your country.

How to Track

You will receive a confirmation email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Please look over your order as soon as you receive it.  If you are not pleased with your purchase, Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:

 

Refund/Exchange Policy:

Time Period: You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.

Guarantee Range:

1. Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales

2. The hair must be in its original bundle and not be untied at the top

3. The hair must be in its original packaging.

NOTICE: CUSTOM-MADE ORDERS CANNOT BE EXCHANGED OR RETURNED

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.

Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

How to Make an Application for a Refund/Exchange?

You must contact us within 7 days of receiving your order.

Depending on the situation, we may ask you to send photos/video of the hair

The return package must include: Your name, Your contact number, and order ID

Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.

Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.

Customer Service Contact: e-mail us at: